Technical Implementation Consultant - AC524

About our client

Our client is an international fintech company providing a market-leading SaaS platform to major institutions in the investment funds industry. Based in Luxembourg, they support clients across multiple jurisdictions with complex fund accounting, reporting and investor servicing operations. The business is stable, growing and known for the long-term tenure of its teams.

What you will be doing

You will play a central role in ensuring clients get the most out of a complex, high-stakes SaaS platform, from the moment a new implementation kicks off through to long-term technical support and continuous improvement.

• Work closely with clients and internal product teams to understand business needs and translate them into detailed functional specifications
• Configure and customise the platform, including JavaScript-driven logic, report templates, data integrations, workflow automation and output generation
• Design and execute rigorous test plans; produce comprehensive test reports and validation procedures for client sign-off
• Co-lead client demos and presentations, walking clients through configured solutions in a clear and structured way
• Own client issues end-to-end once implementations go live: diagnose root causes, coordinate fixes with development and product teams, and resolve within strict SLAs
• Maintain proactive, clear communication with clients throughout support cycles, ensuring they are always informed and confident
• Engage in ongoing training on new platform capabilities and evolving fund regulations
• Own end-to-end ticket management: root-cause analysis, prioritisation, resolution and client communication
• Meet strict SLAs with proactive updates and fast response times
• Contribute to internal quality, security and compliance processes to continuously raise the standard of delivery

Your profile

Must-have

• Master's degree in Computer Science, Information Technology, Software Engineering or equivalent hands-on experience
• 2–5 years in a client-facing technical role: SaaS implementation engineer, technical consultant, application configurator, fintech support or junior developer
• Solid JavaScript proficiency: writing, debugging and optimising JS for dynamic logic, templating and automation
• A structured, systems-thinking mindset: able to see how an application fits together as a whole, not just solve isolated point-by-point problems
• Fast learner, methodical, detail-oriented and calm under pressure
• Strong team player, easygoing and able to integrate naturally into a close-knit, experienced team
• Fluent English (essential)

Nice-to-have

• French (strong advantage for daily team integration)
• German (highly valued for client-facing interactions)
• Experience with fund administration, financial reporting platforms or investment fund operations
• Knowledge of web technologies, document/report generation and templating tools
• No prior knowledge of the investment funds industry is required, it will be fully taught on the job.

What's on offer

• Permanent contract (CDI), Luxembourg
• Competitive salary package + benefits + 1 day working from home (maximum 34 days for border workers)
• Ongoing technical and product training
• A stable, international environment with a collaborative, long-tenured team where quality and precision are genuinely valued

Greenfield is a leading Luxembourg-based Recruitment and Executive Search Consultancy and has been selected exclusively to fulfill this mandate. If you are interested in this position or would like to discuss other roles that we are currently recruiting for, please forward your CV in English to alan@greenfield.lu

Greenfield Luxembourg is an equal opportunities employer and welcomes applicants from all sectors of the Community. Due to the nature of our client engagements, we are however unable to support applicants that are outside of our core market areas; and/or do not have an existing eligibility to work in Luxembourg or are not EEA/EU/Schengen country Citizens. We are unable to provide work permits or visa sponsorship opportunities.