IT Administrator & ICT Outsourcing Officer (75%) - AC635

Location: Luxembourg City centre
Contract: Permanent, part-time 75%
Start date: As soon as possible

On behalf of an international, regulated fintech company operating a digital assets and payments platform, we are looking for a hands-on IT Administrator & ICT Outsourcing Officer to support the Luxembourg office of approximately 10 employees.

This is a dual-function role combining day-to-day IT administration with first-line ICT outsourcing and third-party governance activities. It is an ideal opportunity for someone who combines solid IT administration skills with exposure to regulatory frameworks, documentation and compliance in a regulated financial environment.

Your responsibilities
IT Administration

• Provide daily end-user IT support (on-site and remote) for hardware, software, network, access and endpoint issues
• Administer and support Microsoft 365 (accounts, licenses, Exchange Online, Teams, OneDrive, SharePoint)
• Manage user accounts and access rights (creation, changes, deactivation) in coordination with Group IT
• Handle onboarding and offboarding: laptop preparation, account setup, access to tools, retrieval of equipment
• Manage laptop and endpoint administration: configuration, updates, troubleshooting, repairs and replacements
• Monitor and support local infrastructure: backups, network services and operational reliability
• Coordinate with external vendors and Group IT to escalate issues, follow up on tickets and support local projects
• Maintain IT documentation and asset inventory for the Luxembourg office

ICT Outsourcing & DORA

• Perform and maintain ICT third-party governance activities, vendor due diligence, criticality assessments, ICT third-party risk assessments, exit strategies and plans
• Maintain and update the DORA Register of Information and periodic oversight documentation
• Coordinate operational resilience activities, BCDR testing, penetration testing coordination, remediation tracking and vendor follow-up
• Draft and maintain IT/ICT policies, procedures and operational documentation
• Prepare and maintain audit and regulatory evidence for CSSF and other regulatory purposes

Your profile

• 3-7 years of experience in IT support, system administration or similar end-user facing roles
• Solid hands-on experience with Microsoft 365 and the Windows workplace environment
• Good understanding of user and access management (Active Directory, Entra ID or similar)
• Good knowledge of DORA and ICT governance requirements in a regulated environment, or strong willingness and ability to develop this rapidly
• Experience with ICT third-party risk, outsourcing frameworks, BCP/DR or audit/regulatory activities is a strong advantage
• Strong documentation and coordination skills, able to produce clear, structured written output for regulatory and audit purposes
• Experience working in a regulated financial environment (fintech, banking, fund administration, PSF or similar) is highly valued
• Comfortable working autonomously as the local IT and governance contact in a small office, while collaborating remotely with central IT and Risk teams
• Service-oriented mindset with strong communication skills, able to bridge technical and non-technical stakeholders
• Fluent in English (written and spoken), essential for regulatory documentation and coordination
• Authorised to work in Luxembourg, no visa sponsorship available for this position

What is on offer

• A permanent part-time position (75%) in Luxembourg City centre, a rare opportunity combining hands-on IT ownership with meaningful regulatory responsibilities
• A varied and evolving scope where you own both the local IT function and the ICT governance framework of a regulated fintech
• Direct collaboration with the Authorised Manager (Head of Risk & Information Security) and coordination with Group IT
• The chance to work in a fast-evolving digital assets environment with high standards of security and regulatory compliance
• A collaborative and international working environment where your contribution is visible and valued

How to apply
Please send your CV highlighting your IT administration experience and any exposure to DORA, ICT governance, or regulated environments to alan@greenfield.lu

Greenfield is an independent, fully licensed, full-suite talent solutions firm in Luxembourg. We are a single trusted partner across every hiring need: Interim and Consultant, Permanent & Executive Solutions.
 

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Greenfield Luxembourg is an equal opportunity employer and welcomes applicants from all sectors of the Community. Due to the nature of our client engagements, we are, however, unable to support applicants that are outside of our core market areas; and/or do not have an existing eligibility to work in Luxembourg, or are not EEA/EU/Schengen Citizens. We are unable to provide work permits or visa sponsorship opportunities.